Kaiser ENT, Oakland? (or general Head and Neck)

Hello,

I'm looking for recommendations or even just input for a Kaiser Oakland ENT for myself. Appointments are few and far between and I have read positive recommendations for Dr. Rasgon but his next appointment isn't for a while. It may become more of a "head and neck" issue so any recommendations there might end up helping, too.

Does anyone have any experiences to share with me? Please email me personally if you are comfortable. This is for personal use only and will not be passed along to anyone. I'm mostly concerned with professional skill, including listening skills, with the understanding we all connect differently with different medical personalities. (Of course I'd love the "whole package" of supportive, communicative,  attentively listening specialist with terrific diagnostic and technical skills!) 

Thank you.

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I saw a doctor in the Head and Neck Clinic at Oakland Kaiser about 6 years ago who was actually a pediatric specialist, but he was the one available for a same-day appointment. I thought he was great. Luke James Schloegel, MD Specialty: Pediatric Otolaryngology  He nailed the diagnosis and was very good at explaining what the problem was and what my options were, one of which was surgery. I was pretty freaked out when I went in, but he was very calming and reassuring, and very patient and attentive. He suggested a biopsy on the front of my neck, which terrified me, but he did it in the office right then and there and it was a big nothing, no hurt and no stress, and it ruled out a couple of scary possibilities. He also referred me to a specialist in case I elected surgery, but he gave me enough information that I was able to make the decision not to have the surgery. Friendly guy, very good at communication, I recommend him.